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SPECIALIZING IN ADSL NETWORK HARDWARE GEAR IN CANADA

1. Which ADSL modem will work with my ISP provider?

2. What’s the bandwidth of the modems?

3. What is the minimum computer specs needed for ADSL Modem/Service to work?

4. What's a phone filter and why do I need it?

5. Why does my IP Address change every time ?

6. Do I have to be a Bell long distance customer to use this great ADSL modem?

7. What's the difference between one modem over the other?

8. Why is the price of one modem is higher then the other?

9. Do I really need a second phone line for the ADSL modem?

10. What standard of ADSL does the ADSL provider use?

11. Can I choose any provider to use this ADSL modem?

12. Can I send and receive faxes with the ADSL modem?

13. Do any of these modems need drivers?

14. Which ADSL provider do you recommend?

15. If I buy an ADSL modem, will I save rental fee on my Bell Canada Sympatico service?

16. Which modem is faster USB or Ethernet or PCI?

17. Do you take credit cards?

18. What kind of speed can I expect from ADSL modem?

19. Can I network more than one computer on one ADSL modem?

20. How long will it take to ship the product?

FAQ’S

1. Which ADSL modem will work with my ISP provider?
All modems listed (unless otherwise stated) are specifically configured to be used on any ISP provider who provides DSL service in Ontario/Quebec.

2. Whats the bandwidth of the modems?
Most modems that we sell are have a high bandwidth of 8Mbits for download and 1Mbits for upload. The highest ADSL bandwidth service available is 3Mbits to date

3. What is the minimum computer specs needed for ADSL Modem/Service to work?

· Windows system Windows 95 (original CD or Cab (Cabinet) files mandatory) Processor equivalent to a Pentium 90 MHz.32 MB of RAM75 MB available on the hard drive CD-ROM Drive One free PCI slot for internal modem installation Ethernet card with RJ45 connector for external modem installation

· USB port for external modem installation Support for 16 bit color at 800x600 resolution

· Macintosh System MAC OS 7.5.5 with Open Transport 1.2 installed Power PC processor 601e32 MB of RAM75 MB available on the hard drive CD-ROM Drive Ethernet support via RJ45 connector or built in RJ45 connector "Thousands of colors" at 832x624 resolution

4. What's a phone filter and why do I need it?
A distributed filter, or micro-filter, is a small electronic component that fits between your phone line and a regular voice device, such as a phone, a fax, or any device with a regular modem such as a cable box, alarm system or digital TV.

When DSL (ADSL) is provided over voice lines, all devices in the house except the DSL modem must be connected through filters. The filter protects the phone devices from high frequency noise. They are low-pass filters. The filter is also there to protect the DSL signal from being contaminated by high frequency noise added by analog phone devices, answering machines, etc.

5. Why does my IP Address change every time ?
A: Your IP address is a dynamic IP address that is given to you each time you connect. When you disconnect, that IP address is freed. The odds of getting the same IP address two times in a row are very slim for national providers, but slightly more for local providers. Dynamic IP addressing saves IP address space so that the ISP can serve the same amount of customers with less IP addresses.

6. Do I have to be a Bell long distance customer to use this great ADSL modem?
No, there are many providers that can give better and affordable ADSL service and works with any of them including Bell Canada

7. What's the difference between one modem over the other?
The difference between modems is an on-going debate. all modem follow specific standards in order for the modem to work. The main difference is basically the make of the modem and the chipset used.

8. Why is the price of one modem is higher then the other?
Again this depends on popularity and availability. The higher end modems have an Alcatel based chipset such as Alcatel Speed touch and Efficient Networks. 3COM uses ADI (Analog Devices) chipset.

9. Do I really need a second phone line for the ADSL modem?
The choice is yours to make but you do not need a second line for the DSL modem to work. On one line you can connect to the Internet and make voice calls at the same time on the same number. Or you can be connected to the Internet and send or receive faxes at the same time. You can not however make a voice call and send and receive faxes at the same time.

10. What standard of ADSL does the ADSL provider use?
Most of the providers use PPPOE protocol. The modem are G.DMT based.

11. Can I choose any provider to use this ADSL modem?
Yes. Most modems are configured for use with any provider in Ontario/Quebec provided the meet protocol standard G.DMT

12. Can I send and receive faxes with the ADSL modem?
No. The ADSL modem is not equipped as a fax modem. You must continue to use existing dial up faxing or fax machine for this purpose. These devices will work on the telephone line configured for the high speed service.

13. Do any of these modems need drivers?
Maybe, Most Ethernet modems only need the PPPOE software provided by your provider or in download section, The only modems that need drivers are USB / PCI ADSL modems.

14. Which ADSL provider do you recommend?
The teksavvy service provides access to Internet based services. In fact it's the very few providers that provide the no upload and bandwidth cap

15. If I buy an ADSL modem, will I save the rental fee on my Bell Canada Sympatico service?
This is something we really can't answer, You will have to contact Bell Canada to find out. This is the one of reason why people change ADSL service

16. Which modem is faster USB or Ethernet or PCI?
It's well known that Ethernet modems provides the best performance because it's considered a "hardware" modem. USB / PCI modems are considered "software" modems because it requires software to run and depends on speed of the computer.

USB modems are specifically designed for one computer

PCI modems are specifically designed for one computer

Ethernet modems are used to connect to multiple computers using routers

17. Do you take credit cards?
Yes, At this time we do use PayPal that provides the credit card service. We take other methods as well such as Certapay or Interac Email Transfer, Cash, Bank Money Order,

18. What kind of speed can I expect from ADSL modem?
The hardware supporting this service is rated for 1.2 Mbps downstream and 160kbps upstream (if you order the 1Mbit service). Your distance from the local Bell central office will be a factor in the speeds you receive using any ADSL modem.

19. Can I network more than one computer on one ADSL modem?
Yes, more than one computer can be configured to access the same line. Additional hardware or software may be required to do this such as a router. Throughput speeds may be affected with more than one computer.

20. How long will it take to ship the product?
All shipment will be shipped expedited service which is faster then regular air service

Canada shipment will take 5-9 business days with tracking number

US shipment will take 7-12 business days with tracking number

Global Express service is also available but at additional cost